Terms of Service
Last Updated: 15 September 2026
Welcome to Winon Online Solutions (“Winon Online”, “we”, “us” or “our”). These Terms of Service govern your access to and use of WinonOnline.com, including purchases made through our website.
By accessing our website, creating an account, or placing an order with us, you agree to these Terms of Service. Please read them carefully before making a purchase.
1. General
Winon Online operates an online retail store selling collectible figures and related products to customers within Malaysia.
We reserve the right to update, modify or discontinue any part of our website, products, services or these Terms of Service where reasonably necessary.
2. Customer Accounts
Customers may be required to create an account to place orders or access certain features of our website.
You are responsible for ensuring that the information provided in your account is accurate and up to date, including your:
- Name
- Email address
- Telephone number
- Billing address
- Shipping address
You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.
3. Product Information
We make reasonable efforts to ensure that product descriptions, images, prices, release information and other details displayed on our website are accurate.
Product images may be manufacturer or supplier promotional images. The appearance, packaging, colour or specifications of the final product may vary from promotional images where changes are made by the manufacturer.
For pre-order products, release dates are estimates provided by manufacturers, distributors or suppliers and may change without prior notice.
4. Pricing
All prices displayed on WinonOnline.com are in Malaysian Ringgit (MYR / RM) unless otherwise stated.
We make reasonable efforts to maintain accurate pricing. However, errors may occasionally occur.
Winon Online reserves the right to cancel an order and issue a refund where an order is affected by an obvious pricing error, stock error, system error or other material listing error.
5. Orders and Order Acceptance
Submitting an order does not necessarily mean that the order has been finally accepted.
Orders may be subject to payment verification, stock availability and other necessary checks.
Winon Online reserves the right to reject or cancel an order where reasonably necessary, including in cases involving:
- Pricing or listing errors;
- Stock availability errors;
- Payment problems;
- Suspected fraudulent transactions; or
- Circumstances where we are unable to fulfil the order.
Where we cancel an order after receiving payment and the cancellation is not caused by the customer’s breach of these Terms, the applicable payment will be refunded.
6. Payment Methods
Available payment methods may include:
FPX / Online Banking
FPX payments are processed through Billplz or another payment service provider made available on our website.
Debit and Credit Cards
Eligible debit and credit card payments may be processed through PayPal or another payment service provider made available on our website.
Direct Bank Transfer / Bank-In
Customers who select direct bank transfer or bank-in must make payment according to the payment instructions provided and may be required to send proof of payment to Winon Online through WhatsApp.
An order may not be processed until the required payment has been received or verified.
7. Pre-Orders
Pre-order products are products that have not yet arrived in our available stock and may be subject to manufacturer, distributor or supplier release schedules.
Depending on the product, customers may be offered options to place a pre-order by paying a deposit/partial payment or by making full payment.
Deposit and Partial Payments
Any deposit or partial payment made to secure a pre-order is non-refundable and non-transferable, except where Winon Online is unable to fulfil the order as described below.
A deposit or partial payment cannot be transferred to another product, another order or another customer unless Winon Online expressly agrees otherwise.
Customer Cancellation of a Pre-Order
Customers may request to cancel or withdraw from a pre-order.
However, if the cancellation is initiated by the customer, any deposit or partial payment already paid will remain non-refundable and non-transferable.
Manufacturer or Supplier Delays
Release dates and arrival dates for pre-order products are estimates and may be delayed due to circumstances involving manufacturers, distributors, suppliers, transportation, customs or other matters outside Winon Online’s reasonable control.
A delay does not automatically constitute cancellation of the pre-order.
If a customer chooses to cancel because of such a delay, any deposit or partial payment already paid remains non-refundable and non-transferable, subject to applicable law.
Unable to Fulfil a Pre-Order
If Winon Online ultimately becomes unable to supply the ordered product, including where the product is cancelled by the manufacturer or our supply cannot be fulfilled, the customer will be entitled to a full refund of the amount paid to Winon Online for the affected product.
This includes deposits, partial payments or full payments already received for that product.
8. Ready-Stock Order Cancellation
Customers may request cancellation of a ready-stock order by contacting Winon Online through WhatsApp before the order has been handed over to the courier or logistics provider.
If shipping arrangements or an Air Waybill (AWB) have already been processed and Winon Online has incurred a non-recoverable shipping charge, that shipping charge may be deducted from the refund, to the extent permitted by applicable law.
Once the parcel has been handed over or dropped off to the courier or logistics provider, cancellation will no longer be accepted. Any subsequent request will be handled according to our applicable Return and Refund Policy and applicable law.
9. Shipping and Delivery
Winon Online currently accepts orders for delivery within Malaysia only.
Customers are responsible for providing a complete and accurate delivery address and contact information.
Delivery times shown or communicated by Winon Online are estimates unless expressly stated otherwise. Actual delivery may be affected by courier operations, public holidays, weather, customs, remote delivery locations and other circumstances outside our reasonable control.
More detailed shipping conditions are provided in our Shipping Terms & Conditions.
10. Returns, Refunds and Exchanges
Eligibility for returns, refunds or exchanges depends on the circumstances of the order and the condition of the product.
Customers should inspect their parcel and products promptly after receiving them and contact Winon Online as soon as possible if there is a problem.
Detailed requirements, exclusions and procedures will be stated in our Return & Refund Policy.
Nothing in these Terms is intended to exclude or restrict rights that cannot lawfully be excluded under applicable Malaysian law.
11. Collectible Products and Packaging
Many products sold by Winon Online are collectible products manufactured and packaged by third-party manufacturers.
Minor variations in paintwork, finishing, positioning, packaging or other manufacturing characteristics may occur between individual units.
Minor imperfections to external packaging that do not materially affect the product itself may also occur during manufacturing, distribution or transportation.
Whether a particular issue qualifies for return, replacement or refund will be assessed according to our Return & Refund Policy and applicable consumer law.
12. Promotions and Discount Codes
Promotional codes, vouchers, coupons and discounts may be subject to separate eligibility requirements, validity periods and conditions.
Unless otherwise stated, promotional benefits:
- Cannot be exchanged for cash;
- Cannot be applied retrospectively to completed orders; and
- May not be combined with other promotions.
Winon Online reserves the right to cancel or refuse a promotion that has been obtained or used through fraud, abuse, technical errors or violation of the applicable promotion conditions.
13. Website Use
You agree not to misuse WinonOnline.com or interfere with the normal operation or security of the website.
You must not knowingly attempt to:
- Gain unauthorised access to the website or another customer’s account;
- Introduce malicious software or harmful code;
- Interfere with website security;
- Use automated systems to abuse website services; or
- Use the website for fraudulent or unlawful activities.
14. Intellectual Property
Product names, trademarks, characters, logos and promotional materials belonging to manufacturers, licensors and other third parties remain the property of their respective owners.
Content created and owned by Winon Online, including applicable website text, graphics, branding and original materials, may not be reproduced or commercially used without permission, except where permitted by law.
15. Third-Party Services
Our website may use third-party services for functions including payment processing, shipping, analytics, communications and other website functionality.
When you use a third-party service, additional terms or privacy practices of that service provider may apply.
Please refer to our Privacy Policy for further information about how personal information may be handled in connection with these services.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Winon Online will not be responsible for losses arising from circumstances outside our reasonable control, including delays or disruptions caused by manufacturers, suppliers, couriers, payment providers or other third-party services.
Nothing in these Terms excludes or limits any liability or consumer right that cannot legally be excluded or limited under Malaysian law.
17. Changes to These Terms
Winon Online may update these Terms of Service from time to time to reflect changes to our services, business practices or legal requirements.
The updated Terms will be published on this page together with the revised “Last Updated” date.
18. Governing Law
These Terms of Service are governed by the laws of Malaysia.
Any dispute arising from the use of our website or services will be subject to applicable Malaysian laws and the jurisdiction of the appropriate Malaysian courts, without limiting any statutory rights available to consumers.
19. Contact Us
If you have questions regarding these Terms of Service or an order, please contact:
Winon Online Solutions
BC-2-06, Puncak Sentul (Sentul Point)
No. 8, Jalan Sentul Perdana
51000 Kuala Lumpur
Malaysia
Email: winononline@gmail.com
WhatsApp: +60 12-330 8212
Business Hours: Weekdays, 9:30 AM – 5:00 PM