Privacy Policy

Last Updated: 14 September 2026

Winon Online Solutions (“Winon Online”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information that you provide to us.

This Privacy Policy explains how we collect, use, disclose and protect your personal information when you visit WinonOnline.com, create an account, place an order, make a payment, contact us, or otherwise use our services.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect personal information that you provide to us when creating an account, placing an order, making an enquiry, contacting us, or otherwise interacting with Winon Online.

This information may include:

  • Name
  • Email address
  • Telephone or mobile number
  • Billing address
  • Shipping or delivery address
  • Account information
  • Order and purchase history
  • Payment status and transaction information
  • Payment confirmation or bank-in proof
  • Customer enquiries and correspondence
  • Product interests and preferences that you voluntarily communicate to us
  • Other information that you voluntarily provide

Registered customers may also be required to verify their email address as part of the account registration or verification process.

2. How We Use Your Information

We may use your personal information to:

  • Create and manage your Winon Online account
  • Verify your email address or account
  • Process and fulfil orders
  • Process or verify payments
  • Arrange delivery and provide shipment information
  • Communicate regarding orders, pre-orders, payments and deliveries
  • Provide customer service and respond to enquiries
  • Manage returns, refunds, cancellations and disputes
  • Maintain transaction and business records
  • Prevent fraud, abuse or unauthorized transactions
  • Maintain and improve our website and services
  • Comply with applicable legal, accounting and regulatory requirements
  • Send promotional or marketing communications where applicable and permitted

We will only use personal information for purposes reasonably related to our business and services or as otherwise permitted or required by applicable law.

3. Payments

Winon Online currently provides several payment methods.

FPX / Online Banking

FPX payments may be processed through Billplz. Information necessary to process the transaction may be transmitted to the payment service provider.

Debit and Credit Cards

Debit and credit card payments may be processed through PayPal or its associated payment services. Payment card information entered through the payment provider is handled by the relevant payment service provider according to its own security and privacy practices.

Winon Online does not intentionally collect or store customers’ complete debit or credit card numbers on our website.

Direct Bank Transfer / Bank-In

Customers choosing direct bank transfer or bank-in may provide payment confirmation, such as a transaction receipt or bank-in slip, to Winon Online for payment verification.

Please avoid providing unnecessary financial or personal information when sending payment confirmation.

4. Shipping and Delivery

To fulfil and deliver your order, we may provide necessary information to courier, postal, logistics or delivery service providers.

This information may include your:

  • Name
  • Delivery address
  • Telephone number
  • Order or shipment information

We provide such information as reasonably necessary for the delivery and handling of your order.

5. WhatsApp and Other Communications

Customers may communicate with Winon Online through WhatsApp, email or other communication channels for customer service, order-related matters, payment verification, product enquiries and other assistance.

Information voluntarily provided through these communications may be retained and used where reasonably necessary to respond to your enquiry, manage your order or maintain relevant business records.

Winon Online may in the future use email or WhatsApp to provide customers with information about new products, restocks, pre-orders, promotions or products that may be relevant to their interests, where permitted and based on applicable customer preferences or consent.

For example, a customer who has expressed interest in a particular product series may be informed about newly available products from that series.

Customers may request to stop receiving promotional communications from us at any time.

Essential transactional communications concerning an existing order, account, payment, delivery or customer-service matter may still be sent where necessary.

6. Cookies and Website Technologies

WinonOnline.com may use cookies and similar technologies necessary for the operation and functionality of the website.

These technologies may be used for purposes including:

  • Maintaining customer login sessions
  • Remembering shopping-cart contents
  • Supporting checkout and account functions
  • Maintaining website security
  • Remembering website preferences
  • Understanding and improving website performance and usage

Some third-party services integrated with our website may also use cookies or similar technologies according to their own policies.

You may manage cookies through your browser settings. Disabling certain cookies may cause some website, account, cart or checkout functions to operate incorrectly.

7. Third-Party Services

Winon Online uses third-party providers to operate certain parts of our website and services. These may include payment providers, courier and logistics companies, website hosting and email services, WooCommerce-related services, Google services and other technology providers.

Where necessary, limited personal information may be processed by these providers to perform services on our behalf or provide functionality requested by you.

Third-party services may operate under their own privacy policies and terms. Winon Online does not control the independent privacy practices of third-party providers.

8. Google Services

Winon Online may use Google services for functions such as product listings, website functionality, business information, measurement, analytics or related online services.

Depending on the Google services enabled on our website, Google may process technical information such as browser information, device information, cookies, IP address or website interaction information in accordance with Google’s applicable privacy practices.

The particular Google services used by Winon Online may change from time to time as we maintain and improve the website.

9. Retention of Information

We retain personal information and transaction records for as long as reasonably necessary for the purposes for which they were collected and for legitimate business, customer service, accounting, tax, fraud prevention, dispute resolution and legal purposes.

We do not specify a fixed deletion period because different categories of records may need to be retained for different periods.

When personal information is no longer reasonably required, we may delete, anonymize or otherwise securely dispose of it, subject to applicable legal and business requirements.

10. Security

Winon Online takes reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

However, no website, electronic communication or internet-based storage system can be guaranteed to be completely secure. Customers should also protect their account credentials and should not disclose their password to others.

If you believe your Winon Online account has been accessed without authorization, please contact us promptly.

11. Your Personal Information

Subject to applicable law and reasonable verification of your identity, you may contact us to request access to or correction of personal information held by Winon Online.

You may also request deletion of certain personal information where applicable. However, we may need to retain information that is reasonably required for completed transactions, accounting, tax, fraud prevention, dispute resolution or other legal or legitimate business purposes.

You may also ask us to stop sending promotional email or WhatsApp communications.

12. Children’s Privacy

Our website and services are not specifically directed at young children. If you are legally unable to enter into a transaction independently, please use our services with the involvement of a parent or legal guardian where required.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, payment methods, business practices or applicable requirements.

The latest version will be published on this page with an updated “Last Updated” date.

We encourage customers to review this Privacy Policy periodically.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or wish to make a privacy-related request, please contact:

WINON ONLINE SOLUTIONS
Registration No.: 202003052461 (003082802-K)
BC-2-06, Puncak Sentul (Sentul Point)
No. 8, Jalan Sentul Perdana
51000 Kuala Lumpur, Malaysia

Email: winononline@gmail.com
WhatsApp: +60 12-330 8212
Business Hours: Weekdays, 9:30 AM – 5:00 PM